FREQUENTLY ASKED QUESTIONS
How far in advance should I book my linen order?
More than 2.3 million couples wed every year (approximately 6,200 weddings per day), so don’t wait to book your order. Tablecloth rentals for weddings should always be reserved at least six to ten weeks before the date so you can be sure the items you want are available.
What about my final count, I do not know it at this time?
We understand that your guest count will change up to 2 week prior to you wedding date. Please contact us no later than ten days prior to the event date revise your order.
How is payment handled?
We accept MasterCard, Visa, Discover, American Express or PayPal. In order to reserved the requested linens we require 50% down payment of order total. The initial payment must be paid with a valid credit card, this card will remain on file until the final payment is made (which can be any form) and the final payment can be paid with. We also offer a monthly payment plan. The remaining balance is due two weeks prior to the date of order shipment. Any check that returns to Any Event Linen & Chair Rental, as Nonsufficient Funds will be assessed a $30 NSF fee along with the balance of the order. All outstanding balances are due prior to the next shipment. All uncollected balances will be assessed fees for interest.
How do I proceed with getting a rental quote, to include shipping and handling?
Please send us a message and request a “Quote." Fill in the information and we will return your e-mail within 24 to 48 hours.
What if I don't know the size of table linen I need?
Please check out our sizing chart for table and chair covers on the "FAQ” page or just give us a call.
What if I have to cancel my order?
All confirmed orders that are cancelled 10 days prior to event date will receive a full refund. All confirmed orders that are cancelled less than 10 days will receive 50% refund.
Do I need to clean the linens before I return them?
No, please do not attempt to clean or dry clean the linens. AE Linen & Chair rental has a specific cleaning process for the linens that protect the color and texture of the linen. Linens can be damaged if it is not cleaned properly.
What if linen or chair (or cushion) happens to get damaged or lost?
All linens & chairs have a listed replacement value. If a linen or chair is lost or returned torn, burned, mildewed or soiled beyond cleaning, the replacement value will be charged in addition to the rental charge. Any Event Linen & Chair Rentals retains the ownership of the damaged linen and chair. Customer agrees that replacement cost is not a purchase of the damaged linen.
How do I return my linen rental order?
DELIVERY: Table linens will be picked up the same day as delivery. Our last pick up time is 11pm. If you have any questions please contact your AE representative
IF SHIPPED: Linens are expected to be shipped back the next business day after an event. Please return all linens in the return linen bags that are provided with your order. For your convince we have adhered the return shipping labels to the bag. All orders that are picked up at a local division are expected to be returned to that local division the next business day after an event. For further questions regarding our returns policy please contact us.
IF SHIPPED: Returned shipments which have not yet been received as of seven days after the event will begin to accrue a late charge. Such late charges will begin at 25% of the rental charge and continue at that rate until the linens are returned. If there is going to be a delay with returning your order and those delays are beyond your control, please contact us.
Any Event Linen & Chair Rental is not responsible for typographical errors. All prices are subject to change without notice. Due to color discrepancies involved in monitor and other output device displays, we cannot guarantee that the colors viewed on the website will match the fabric ordered.
How do I contact Any Event Linen & Chair Rental Corporate Headquarters?
E-mail Address: Info@AnyEventLC.com